S.N Hire Purchase Private Limited
Grievance Redressal Procedure
Customers may use any of the service touch points listed below to lodge a complaint and can expect a response within the specified turnaround time from the date the complaint is registered.
Service Touch Points:
Phone:
Customers may contact our Customer Care Helpline during working hours:
Phone: 99214-99204
Working Hours: Monday to Saturday, 09:30 AM to 05:30 PM (excluding public holidays)
Email:
Customers may reach out via email:
Email: customercare@snhirepurchase.com
Branch:
Customers may visit any branch to submit a written complaint. It is advisable to obtain an acknowledgment receipt.
Complaint Register at Branch:
Complaint Registers are maintained at all branches where customers can record their concerns.
Letter:
Corporate Office:
S.N Hire Purchase Pvt. Ltd.
Khera Road, Phagwara – 144401
Punjab, India
Contact: 99214-99204
Escalation Matrix:
If a customer does not receive a response within the stipulated timeline or is not satisfied with the resolution, the complaint may be escalated as below.
Primary Level:
If the customer is not satisfied with the response, they may contact the Grievance Redressal Officer.
| Sr. No. | Name | Designation | Email ID | Contact Number |
|---|---|---|---|---|
| 1 | Jaswinder Kumar | Grievance Redressal Officer | gro@snhirepurchase.com | 9877797076 |
Customers are requested to quote their Loan Account Number and Complaint Reference Number in all communications. The Company will make every effort to resolve the complaint within 15 days.
Secondary Level:
If unresolved within 15 days, the customer may escalate to the Principal Grievance Redressal Officer.
| Sr. No. | Name | Designation | Email ID | Contact Number |
|---|---|---|---|---|
| 1 | Natashu Nigah | Principal Grievance Redressal Officer | pgro@snhirepurchase.com | 9877797087 |
Third Level:
If still not satisfied within 30 days, customers may file a complaint through RBI CMS Portal.
RBI Complaint Management System (CMS):
Portal: https://cms.rbi.org
Or write to:
Centralized Receipt and Processing Centre
Reserve Bank of India
4th Floor, Sector 17
Chandigarh – 160017
Toll Free Number: 14448